Collision Estimator & Service Advisor — Six-Figure Potential

Quality Collision Group; Oakland (CA); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Holidays, Vacation & Sick Days

401(k) with employer match

Paid Training

Job summary

Quality Collision Group LLC is seeking a Collision Estimator / Service Advisor to evaluate vehicle damage, prepare accurate repair estimates, and guide customers through the collision repair process from intake to delivery.

You will collaborate with insurance carriers, technicians, parts, and production leadership to develop repair plans, manage supplements, and keep customers informed, balancing accuracy, insurer requirements, and shop workflow.

Qualifications

• Minimum 2 years of collision estimating or collision service advisor experience.
• Strong knowledge of the collision repair process, estimating procedures, insurer protocols, and supplement documentation.
• Proficiency with CCC ONE estimating software required; experience with other estimating platforms is a plus.
• Working knowledge of OEM repair procedures and I-CAR standards.
• Ability to upload estimates, images, and documentation to meet major insurance program requirements.
• Strong customer-service, sales, oral communication, and written communication skills.
• Highly organized and detail oriented with the ability to manage multiple active repairs.
• Valid driver's license required.

Responsibilities

• Inspect damaged vehicles and prepare complete, accurate collision repair estimates.
• Document damage, labor operations, parts, photos, and repair procedures in accordance with insurer and company requirements.
• Communicate with customers regarding repair scope, timeline, updates, and final delivery.
• Work with insurance carriers on claims, approvals, supplements, and documentation.
• Coordinate with blueprint, production, parts, and technicians to support an accurate repair plan.
• Review supplements and update estimates as additional damage is discovered.
• Reconcile repair orders and prepare final invoices that match approved estimates and supplements.
• Maintain organized documentation and provide a high level of customer service throughout the repair.

Job description

Quality Collision Group LLC is seeking a Collision Estimator / Service Advisor to evaluate vehicle damage, prepare accurate repair estimates, and guide customers through the collision repair process from intake to delivery.

You will collaborate with insurance carriers, technicians, parts, and production leadership to develop repair plans, manage supplements, and keep customers informed, balancing accuracy, insurer requirements, and shop workflow.