Collision Repair Entry Level Service Advisor

Quality Collision Group; San Diego (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Holidays, Vacation & Sick Days

401(k) with employer match

Paid Training

Job summary

Amato's Auto Body in San Diego, CA is seeking an entry-level Collision Estimator / Service Advisor to evaluate damage and prepare repair estimates, guiding customers through the repair process from intake to delivery.

You will collaborate with insurers, technicians, parts, and production leadership to develop repair plans, manage supplements, and ensure accurate, timely service while maintaining excellent customer relations.

Qualifications

• Previous customer service experience in the collision repair or automotive industry preferred.
• Strong customer service, verbal communication, and written communication skills.
• Basic computer skills and ability to learn collision estimating software, including CCC ONE.
• Ability to communicate effectively with customers, insurance representatives, and team members.
• Highly organized and detail-oriented, with the ability to manage multiple tasks in a fast-paced environment.
• Ability to handle customer concerns professionally and provide a positive customer experience.
• Valid driver's license required.

Responsibilities

• Inspect damaged vehicles and prepare complete, accurate collision repair estimates.
• Document damage, labor operations, parts, photos, and repair procedures in accordance with insurer and company requirements.
• Communicate with customers regarding repair scope, timeline, updates, and final delivery.
• Work with insurance carriers on claims, approvals, supplements, and documentation.
• Coordinate with blueprint, production, parts, and technicians to support an accurate repair plan.
• Review supplements and update estimates as additional damage is discovered.
• Reconcile repair orders and prepare final invoices that match approved estimates and supplements.
• Maintain organized documentation and provide a high level of customer service throughout the repair.

Skills

Customer service

Verbal communication

Written communication

Organization

Multitasking

Tools

CCC ONE

Job description

Job Description

Why Join Amato's Auto Body, a Quality Collision Group brand? Top-5% Benefits Plan in America: Our team is our heartbeat. We invest in benefits that support your health, financial well-being, and future. Earning Potential: Competitive compensation with six-figure earning potential in select roles. Career Growth: Ongoing training, certifications, and advancement opportunities to support your professional development. Supportive Team Culture: Work with a team that values integrity, customer-focused service, and continuous improvement. Job Summary The entry level Collision Estimator / Service Advisor evaluates vehicle damage, prepares accurate repair estimates, and guides customers through the collision repair process from intake through delivery. This role works closely with insurance carriers, technicians, parts, and production leadership to develop complete repair plans, manage supplements, and keep customers informed. The position is responsible for balancing repair accuracy, customer service, insurer requirements, and efficient shop workflow. Responsibilities / Essential Functions

• Inspect damaged vehicles and prepare complete, accurate collision repair estimates.
• Document damage, labor operations, parts, photos, and repair procedures in accordance with insurer and company requirements.
• Communicate with customers regarding repair scope, timeline, updates, and final delivery.
• Work with insurance carriers on claims, approvals, supplements, and documentation.
• Coordinate with blueprint, production, parts, and technicians to support an accurate repair plan.
• Review supplements and update estimates as additional damage is discovered.
• Reconcile repair orders and prepare final invoices that match approved estimates and supplements.
• Maintain organized documentation and provide a high level of customer service throughout the repair. Qualifications
• Previous customer service experience in the collision repair or automotive industry preferred.
• Strong customer service, verbal communication, and written communication skills.
• Basic computer skills and ability to learn collision estimating software, including CCC ONE.
• Ability to communicate effectively with customers, insurance representatives, and team members.
• Highly organized and detail-oriented, with the ability to manage multiple tasks in a fast-paced environment.
• Ability to handle customer concerns professionally and provide a positive customer experience.
• Valid driver's license required. Benefits
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Holidays, Vacation & Sick Days
• 401(k) with employer match
• Paid Training

About Quality Collision Group LLC

BE AN ORIGINAL At Quality Collision Group, our people are as unique as our approach to our industry. Our teams offer more than a job; we provide a chance to be your best, make friends, and have fun. We're passionate about repairing vehicles the right way.