Collision Estimator & Service Advisor: Six-Figure Potential

Quality Collision Group; Virginia; On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Holidays, Vacation & Sick Days

401(k) with employer match

Paid Training

Job summary

Quality Collision Group LLC is seeking a Collision Estimator / Service Advisor in Virginia to evaluate vehicle damage, prepare accurate repair estimates, and guide customers through the collision repair process from intake to delivery.

You will collaborate with insurers, technicians, parts, and production leadership to develop repair plans, manage supplements, and maintain clear communication with clients. The role emphasizes repair accuracy, customer service, and efficient shop workflow.

Qualifications

• Minimum 2 years of collision estimating or collision service advisor experience.
• Strong knowledge of collision repair processes and insurer protocols.
• Proficiency with CCC ONE estimating software; other platforms a plus.
• Working knowledge of OEM repair procedures and I-CAR standards.
• Ability to upload estimates and documentation to insurer systems.
• Excellent customer service, sales, and communication skills.
• Highly organized and detail oriented with multiple active repairs.

Responsibilities

• Inspect damaged vehicles and prepare complete collision repair estimates.
• Document damage, labor, parts, photos, and procedures per requirements.
• Communicate repair scope, timeline, updates, and delivery to customers.
• Work with insurers on claims, approvals, supplements, and documentation.
• Coordinate with blueprint, production, parts, and technicians for accurate plans.
• Review supplements and update estimates as needed.
• Reconcile repair orders and prepare final invoices.
• Maintain organized documentation and provide high level customer service.

Skills

Collision estimating

Customer service

Oral & written communication

Detail oriented

Multi-tasking

Driver's license

Tools

CCC ONE estimating software

Job description

Quality Collision Group LLC is seeking a Collision Estimator / Service Advisor in Virginia to evaluate vehicle damage, prepare accurate repair estimates, and guide customers through the collision repair process from intake to delivery.

You will collaborate with insurers, technicians, parts, and production leadership to develop repair plans, manage supplements, and maintain clear communication with clients. The role emphasizes repair accuracy, customer service, and efficient shop workflow.