Collision Estimator: Repair Process Lead

Crash Champions; Pittsburgh (Allegheny County); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions in Pittsburgh is seeking a customer‑oriented estimator to educate customers about the repair process, complete and lock estimates, and manage each repair through to closure. You will coordinate with insurance partners and ensure high quality throughout the process.

The role requires knowledge of multiple estimating systems (CCC One, Mitchell, Audatex) and the ability to work effectively in a fast‑paced environment while keeping customers informed and supported.

Qualifications

• Customer Service Skills.
• Organization and multi‑tasking skills, good time management and the ability to adapt easily to fast‑paced environment.
• Knowledge of dealing with Insurance partners preferred.
• Ability to deal with fast paced environments.
• Knowledge of multiple estimating systems, CCC One preferred, Mitchell & Audatex.

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in‑process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post‑scanning for each vehicle in the repair process.
• Pre‑close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete.

Job description

Crash Champions in Pittsburgh is seeking a customer‑oriented estimator to educate customers about the repair process, complete and lock estimates, and manage each repair through to closure. You will coordinate with insurance partners and ensure high quality throughout the process.

The role requires knowledge of multiple estimating systems (CCC One, Mitchell, Audatex) and the ability to work effectively in a fast‑paced environment while keeping customers informed and supported.