Collision Estimator | Customer-Focused, Data-Driven Repair Lead

Crash Champions; Santa Clara (CA); In loco; USD 79.000 - 155.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Descrizione del lavoro

Crash Champions in Santa Clara, CA, is seeking an experienced estimator to educate customers about the repair process, insurance procedures, and their rights, while delivering a transparent, high-quality experience from intake to completion.

You will complete initial estimates, review full assessments, manage each repair, coordinate with body technicians, and ensure carrier requirements are met; familiarity with CCC One, Mitchell, and Audatex is preferred.

Competenze

• Customer service experience in auto repair or insurance context.
• Strong organizational and time-management skills.
• Familiarity with CCC One, Mitchell, and Audatex estimating systems.

Mansioni

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Conoscenze

Customer service

Organization & multitasking

Insurance knowledge

Fast-paced environment

Estimating systems

Strumenti

CCC One

Mitchell & Audatex

Descrizione del lavoro

Crash Champions in Santa Clara, CA, is seeking an experienced estimator to educate customers about the repair process, insurance procedures, and their rights, while delivering a transparent, high-quality experience from intake to completion.

You will complete initial estimates, review full assessments, manage each repair, coordinate with body technicians, and ensure carrier requirements are met; familiarity with CCC One, Mitchell, and Audatex is preferred.