Collision Estimator & Repair Process Lead

Crash Champions; Penn Hills (Allegheny County); Hybrid; USD 65,000 - 140,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus ("Cash From Crash")

5 Paid Holidays

Job summary

Crash Champions is seeking a dedicated estimator/customer service professional for its Pittsburgh area location. You will educate customers on the repair process, guide them through insurance procedures, and manage estimates from initial to final, ensuring high-quality QC throughout the repair.

You will coordinate with body technicians, review data, and handle paperwork to close repair orders, with competitive benefits and a clear path for growth.

Qualifications

• Customer Service Skills.
• Organization and multi-tasking skills, good time management and the ability to adapt easily to fast-paced environment.
• Knowledge of dealing with Insurance partners preferred.
• Ability to deal with fast paced environments.
• Knowledge of multiple estimating systems, CCC One preferred, Mitchell & Audatex.

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions' quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Skills

Customer Service Skills

Organization & multi-tasking

Adaptability

Knowledge of Insurance partners

Tools

CCC One

Mitchell

Audatex

Job description

Crash Champions is seeking a dedicated estimator/customer service professional for its Pittsburgh area location. You will educate customers on the repair process, guide them through insurance procedures, and manage estimates from initial to final, ensuring high-quality QC throughout the repair.

You will coordinate with body technicians, review data, and handle paperwork to close repair orders, with competitive benefits and a clear path for growth.