Collision Estimator: Repair Process & Insurance Liaison

Crash Champions; Colorado Springs (CO); On-site; USD 65,000 - 143,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Job summary

Crash Champions is seeking an energetic customer experience coordinator in a growing collision repair network with 650+ locations across the U.S. The role focuses on guiding customers through the repair process, insurance steps, and safety considerations while maintaining clear and proactive communication throughout the repair lifecycle.

You will be responsible for preparing estimates, updating customers on progress, and ensuring all steps meet company quality standards.

Qualifications

• Customer service skills required.
• Ability to multitask and manage time in a fast-paced shop environment.
• Knowledge of dealing with insurance partners preferred.
• Experience handling high-volume workflows in collision repair.
• Familiarity with estimating systems (CCC One, Mitchell & Audatex).

Responsibilities

• Educate customers on repair processes, insurance procedures, rights, safety and value.
• Complete initial estimates, write final estimates after full evaluation, and lock final numbers.
• Oversee each repair throughout the process to meet Crash Champions quality standards (QC).
• Keep customers informed on vehicle status and provide a positive experience.
• Review data procedures with Body Technicians and complete post-scanning steps.
• Pre-close the final repair order and handle disbursement paperwork; address file exceptions.

Skills

Customer service

Multitasking

Insurance knowledge

Fast-paced

Estimating systems

Tools

CCC One

Mitchell & Audatex

Job description

Crash Champions is seeking an energetic customer experience coordinator in a growing collision repair network with 650+ locations across the U.S. The role focuses on guiding customers through the repair process, insurance steps, and safety considerations while maintaining clear and proactive communication throughout the repair lifecycle.

You will be responsible for preparing estimates, updating customers on progress, and ensuring all steps meet company quality standards.