Collision Estimator | Repair Process Champion

Crash Champions; West Caln Township (PA); On-site; USD 66,000 - 155,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Job summary

Crash Champions in Pennsylvania is seeking a Customer Service/Estimates Coordinator to educate customers about the repair process, insurance procedures, and the value of our services. You will manage each repair from intake to completion, ensuring quality and clear communication with clients throughout the process.

You will perform and finalize estimates, collaborate with Body Technicians for post-disassembly evaluation, and ensure carrier requirements are met while delivering a best-in-class

Qualifications

• Customer service skills required.
• Strong organization and multitasking abilities; able to work in a fast-paced environment.
• Knowledge of dealing with insurance partners preferred.
• Ability to operate in a fast-paced environment.
• Knowledge of multiple estimating systems: CCC One, Mitchell, Audatex.

Responsibilities

• Educate customers on the repair process, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, writes complete estimates after full disassembly and damage evaluation, and locks final estimates.
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience.
• Able to pull and review all data with Body Technicians and complete post-scanning for each vehicle in the repair process.
• Pre-close the final repair order, handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Skills

Customer Service

Organization & multitasking

Insurance knowledge

Fast-paced environment

Estimating software

Tools

CCC One

Mitchell

Audatex

Job description

Crash Champions in Pennsylvania is seeking a Customer Service/Estimates Coordinator to educate customers about the repair process, insurance procedures, and the value of our services. You will manage each repair from intake to completion, ensuring quality and clear communication with clients throughout the process.

You will perform and finalize estimates, collaborate with Body Technicians for post-disassembly evaluation, and ensure carrier requirements are met while delivering a best-in-class