Collision Estimator & Repair Process Lead

Crash Champions; Berwyn (IL); On-site; USD 65,000 - 151,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (“Cash From Crash”)

5 Paid Holidays

Job summary

Crash Champions in Berwyn, IL is seeking a customer-focused estimator coordinator to guide clients through the repair journey, explain insurance steps, and ensure transparency from intake to completion. This role requires strong communication and organizational skills to deliver a premium customer experience.

You will produce estimates, manage repairs with our quality standards, and keep customers updated on progress while collaborating with body technicians and carriers for smooth handling.

Qualifications

• Customer service skills and ability to educate customers on repair processes.
• Strong organization and multi-tasking to manage fast-paced workflow.
• Knowledge of insurance procedures and partners is preferred.
• Experience with estimating systems such as CCC One, Mitchell, or Audatex.

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Skills

Customer Service

Organization & multitasking

Insurance knowledge

Fast-paced adaptability

Estimating systems

Tools

CCC One

Mitchell

Audatex

Job description

Crash Champions in Berwyn, IL is seeking a customer-focused estimator coordinator to guide clients through the repair journey, explain insurance steps, and ensure transparency from intake to completion. This role requires strong communication and organizational skills to deliver a premium customer experience.

You will produce estimates, manage repairs with our quality standards, and keep customers updated on progress while collaborating with body technicians and carriers for smooth handling.