Collision Estimator: Repair Coordinator & Client Advocate

Boyd Group; Saint Joseph (MO); Vor Ort; USD 49.000 - 70.000; Vollzeit

Benefits dieser Stelle

Annual PTO

Paid parental leave

Paid holidays

Health insurance from day 1

401(k) with company match

Disability & Life Insurance

Voluntary Life Insurance

Continuing Education Opportunities

Safety glasses allowance

Uniform stipend

Voluntary Daily Pay option

Zusammenfassung

Gerber Collision & Glass seeks a customer-focused coordinator to document customer interactions and guide them through the repair process. You will ensure timely information, support insurance requirements, and maintain accurate records while upholding WOW standards.

The role requires a High School Diploma or equivalent, with at least 1 year of experience. Willingness to complete I-CAR Training, strong computer basics, and team collaboration are essential.

Qualifikationen

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s.
• Minimum of 1-year experience.

Aufgaben

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide customer with accurate and timely information, guiding them through the repair process and ensuring excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provide positive energy when greeting customers in person and on the phone.
• Understand all required Insurance programs and procedures.
• Participate in daily production walks with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.

Kenntnisse

Customer service

Documentation

Communication

Basic computer skills

Ausbildung

High School Diploma or equivalent

I-CAR Training (willing to obtain)

Jobbeschreibung

Gerber Collision & Glass seeks a customer-focused coordinator to document customer interactions and guide them through the repair process. You will ensure timely information, support insurance requirements, and maintain accurate records while upholding WOW standards.

The role requires a High School Diploma or equivalent, with at least 1 year of experience. Willingness to complete I-CAR Training, strong computer basics, and team collaboration are essential.