Collision Estimator — Own Estimates, Elevate Repair Experience

Crash Champions; Surprise (AZ); On-site; USD 65,000 - 137,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Job summary

Crash Champions is hiring a Regular Full-Time Estimator/Customer Liaison in Surprise, AZ. In this role you educate customers on the repair process, generate estimates, and manage repairs from intake to completion while upholding our quality standards.

You will work closely with customers, insurers, and body technicians, review data, and ensure accurate documentation. The position offers comprehensive benefits and a competitive pay range with monthly incentives.

Qualifications

• Customer service skills and ability to educate customers.
• Strong organization, multitasking and time-management.
• Knowledge of dealing with insurance partners preferred.
• Experience with fast-paced environments.
• Familiarity with multiple estimating systems: CCC One, Mitchell & Audatex.

Responsibilities

• Educate customers on repairs, insurance procedures, rights, and safety.
• Complete initial and full damage estimates and lock final estimates.
• Manage repairs, ensuring Crash Champions quality standards via QC.
• Keep customers informed on status and provide a superior experience.
• Review data with body technicians and complete post-scanning steps.
• Pre-close final repair orders, handle disbursement paperwork, ensure carrier requirements.

Skills

Customer service

Organization & multitasking

Insurance knowledge

Fast-paced environments

Estimating systems familiarity

Tools

CCC One

Mitchell

Audatex

Job description

Crash Champions is hiring a Regular Full-Time Estimator/Customer Liaison in Surprise, AZ. In this role you educate customers on the repair process, generate estimates, and manage repairs from intake to completion while upholding our quality standards.

You will work closely with customers, insurers, and body technicians, review data, and ensure accurate documentation. The position offers comprehensive benefits and a competitive pay range with monthly incentives.