Collision Estimator - Fast-Paced Repair & Customer Impact

Crash Champions; Mission Viejo (CA); On-site; USD 69,000 - 155,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (“Cash From Crash”)

5 Paid Holidays

Job summary

Crash Champions in Mission Viejo, CA is seeking an experienced Estimator to educate customers about the repair process, insurance steps, and their rights. You will complete initial estimates, write full estimates after disassembly, and manage each repair to ensure Crash Champions’ quality standards are met throughout the process.

You will keep every customer informed, review data with body technicians, handle pre-close paperwork, and ensure carrier requirements are satisfied.

Qualifications

• Customer service skills required.
• Organization and multi-tasking skills with good time management in a fast-paced environment.
• Knowledge of dealing with insurance partners preferred.
• Ability to operate in fast-paced environments.
• Familiarity with multiple estimating systems (CCC One, Mitchell, Audatex) preferred.

Responsibilities

• Educate customers on the repair process, insurance procedures, rights, and safety.
• Complete initial estimates and final estimates after evaluation.
• Manage each repair and perform in-process QC.
• Keep customers informed and ensure a great experience.
• Pull and review data with Body Technicians; post-scan per vehicle.
• Pre-close the repair order, handle paperwork, and ensure carrier requirements are met.

Skills

Customer Service Skills

Organization & Multi-tasking

Insurance knowledge

Adaptability in fast-paced environment

Estimating systems knowledge

Tools

CCC One

Mitchell & Audatex

Job description

Crash Champions in Mission Viejo, CA is seeking an experienced Estimator to educate customers about the repair process, insurance steps, and their rights. You will complete initial estimates, write full estimates after disassembly, and manage each repair to ensure Crash Champions’ quality standards are met throughout the process.

You will keep every customer informed, review data with body technicians, handle pre-close paperwork, and ensure carrier requirements are satisfied.