Collision Estimator: Elevate Estimates, QC & Customer Care

Crash Champions; Schererville (IN); On-site; USD 65,000 - 145,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Job summary

Crash Champions is seeking a customer-focused repair coordinator to educate clients about the repair process, insurance steps, and timelines. You will manage estimates, follow vehicles through disassembly, and communicate progress to customers while upholding quality standards across multiple shops.

You will collaborate with body Technicians, insurers, and shop leaders to ensure accurate paperwork and timely finalization of repair orders, delivering a best-in-class customer experience nationwide.

Qualifications

• Customer Service Skills
• Organization and multi-tasking skills, good time management and the ability to adapt easily to fast-paced environment
• Knowledge of dealing with Insurance partners preferred
• Ability to deal with fast paced environments
• Knowledge of multiple estimating systems, CCC one preferred, Mitchell & Audatex

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’s quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Skills

Customer Service Skills

Multi-tasking

Insurance knowledge

Fast-paced environment

Estimating systems (CCC One, Mitchell,

Job description

Crash Champions is seeking a customer-focused repair coordinator to educate clients about the repair process, insurance steps, and timelines. You will manage estimates, follow vehicles through disassembly, and communicate progress to customers while upholding quality standards across multiple shops.

You will collaborate with body Technicians, insurers, and shop leaders to ensure accurate paperwork and timely finalization of repair orders, delivering a best-in-class customer experience nationwide.