Collision Estimator | Customer-Facing Repair Specialist

Crash Champions

Richmond (CA)

On-site

USD 73,000 - 155,000

Full time

35 hours ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions is actively seeking an experienced Auto Collision Estimator to educate customers through the repair process, prepare accurate estimates, and manage repairs to our standards. You will keep customers informed, coordinate with Body Technicians for data review and post-scanning steps, and pre-close final orders while ensuring carrier requirements are met.

The role offers competitive pay with comprehensive benefits and performance incentives, reflecting expertise and commitment to

Qualifications

Customer service skills required.
Organizational and multitasking abilities.
Experience with insurance partners preferred.
Ability to thrive in a fast-paced environment.
Familiarity with multiple estimating systems (CCC One, Mitchell, Audatex).

Responsibilities

Educate customers on the repair process, insurance procedures, rights, and value.
Complete initial estimates, write estimates after evaluation, and lock final estimates.
Manage each repair and ensure quality standards with QC checks.
Keep customers informed and provide the best possible experience.
Review data procedures with Body Technicians and complete post-scanning steps.
Pre-close final repair order, handle paperwork, and meet carrier requirements.