Collision Estimator: Lead Repairs with Stellar Customer Experience

Gerber Collision & Glass; Roswell (GA); On-site; USD 55,000 - 78,000; Full time

Benefits offered by this job

Annual PTO

Paid holidays

Medical insurance from day 1

401(k) with company match

Voluntary life insurance

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences by accurately assessing vehicle damage, documenting needed repairs, and communicating with customers and insurers through the repair process. The role emphasizes collaboration with the team to achieve KPIs and ensure smooth workflow.

The Estimator will ensure accurate damage appraisal, coordinate repairs, and maintain documentation while aligning with insurance requirements and WOW operating standards.

Qualifications

• Knowledge of vehicle repairs and OE guidelines.
• Basic computer skills for documentation and processing.
• Willingness to complete I-CAR training and ongoing education.

Responsibilities

• Document and update customer interactions accurately.
• Provide timely repair process information to customers and insurers.
• Coordinate repairs and parts replacement with team members to meet KPIs.
• Assist in daily production walks and safety meetings as required.

Skills

Repair knowledge

OE guidelines

Customer service

Communication

Education

High School Diploma or equivalent

I-CAR Training

Job description

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences by accurately assessing vehicle damage, documenting needed repairs, and communicating with customers and insurers through the repair process. The role emphasizes collaboration with the team to achieve KPIs and ensure smooth workflow.

The Estimator will ensure accurate damage appraisal, coordinate repairs, and maintain documentation while aligning with insurance requirements and WOW operating standards.