Collision Estimator: Drive Repairs & Customer Experience

Boyd Group Services; Kalamazoo (MI); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Annual PTO

Parental leave

Medical, Dental & Vision

401(k)

Continuing education

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences by creating accurate damage appraisals and coordinating repairs with customers and insurance providers. The role ensures alignment with team KPIs and WOW standards throughout the repair process.

The estimator will assess vehicle damage, document required repairs and parts, and communicate clearly with customers and insurers to maintain satisfaction and timely delivery.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Basic Computer Skills

Valid Driver’s License

Customer service orientation

I-CAR Training

DRP knowledge

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences by creating accurate damage appraisals and coordinating repairs with customers and insurance providers. The role ensures alignment with team KPIs and WOW standards throughout the repair process.

The estimator will assess vehicle damage, document required repairs and parts, and communicate clearly with customers and insurers to maintain satisfaction and timely delivery.