Collision Estimator: Lead Estimates & Customer Experience

Crash Champions; Portsmouth (VA); Hybrid; USD 65,000 - 142,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (“Cash From Crash”)

5 Paid Holidays

Job summary

Crash Champions, a leading collision repair MSO, is hiring in Portsmouth, VA. The role Educates customers on repairs, insurance, and value while guiding the process from initial estimates through final QC. You will coordinate with body technicians, review data, and complete paperwork to meet carrier requirements.

This position requires strong customer service skills, organization, and experience with estimating systems such as CCC One, Mitchell, or Audatex. Insurance knowledge is a plus.

Qualifications

• Customer service and multitasking skills required.
• Experience with CCC One, Mitchell & Audatex estimating systems.
• Knowledge of dealing with insurance partners preferred.

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Skills

Customer Service

Organization

Insurance Knowledge

Adaptability

Tools

CCC One

Mitchell

Audatex

Job description

Crash Champions, a leading collision repair MSO, is hiring in Portsmouth, VA. The role Educates customers on repairs, insurance, and value while guiding the process from initial estimates through final QC. You will coordinate with body technicians, review data, and complete paperwork to meet carrier requirements.

This position requires strong customer service skills, organization, and experience with estimating systems such as CCC One, Mitchell, or Audatex. Insurance knowledge is a plus.