Collision Estimator & Customer Experience Lead

Crash Champions; Virginia Beach (VA); On-site; USD 65,000 - 150,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions is seeking a customer-focused estimator to guide clients through vehicle repair and insurance processes. You will prepare initial and final estimates, supervise repair progress, and ensure QC standards are met while communicating clearly with customers throughout the process.

The role requires experience with estimating systems and the ability to thrive in a fast-paced, on-site shop environment in Virginia Beach, with a compensation range highlighted by posted pay.

Qualifications

• Experience in vehicle repairs estimates and insurance processes.
• Ability to manage repair progress and updates.
• Knowledge of estimating systems is preferred.

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Skills

Customer Service

Organization

Multitasking

Time Management

Adaptability

Insurance Knowledge

Fast-paced Environments

Tools

CCC One

Mitchell

Audatex

Job description

Crash Champions is seeking a customer-focused estimator to guide clients through vehicle repair and insurance processes. You will prepare initial and final estimates, supervise repair progress, and ensure QC standards are met while communicating clearly with customers throughout the process.

The role requires experience with estimating systems and the ability to thrive in a fast-paced, on-site shop environment in Virginia Beach, with a compensation range highlighted by posted pay.