Collision Estimator: Lead Customer Experience & Repairs

Gerber Group US; Odessa (FL); On-site; USD 55,000 - 77,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Paid holidays

Health insurance

401(k)

Disability & Life Insurance

Continuing Education

Daily Pay option

Job summary

Gerber Collision & Glass in Odessa, FL is seeking an Estimator to deliver an exceptional customer experience by creating accurate vehicle repair estimates and coordinating repairs with customers and insurance companies throughout the process.

You will assess damage, document required repairs, and work with the shop team to meet KPIs, while following insurance program requirements and WOW operating guidelines to ensure seamless drop-offs, communication, and delivery.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP's.
• Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver's License Required.

Responsibilities

• Document and update customer interactions accurately.
• Provide timely information to customers and guide them through repair process.
• Ensure compliance with insurance client requirements and metrics.
• Follow WOW Operating Ways for drops, planning, communication and delivery.
• Communicate customer requests to team members.
• Support daily production walks with Management Team.
• Maintain store KPIs and uphold Core Values: Honesty, Integrity & Respect.

Skills

Damage assessment knowledge

Basic computer skills

Driver's license

DRP compliance

Education

High School Diploma or equivalent

I-CAR Training

Job description

Gerber Collision & Glass in Odessa, FL is seeking an Estimator to deliver an exceptional customer experience by creating accurate vehicle repair estimates and coordinating repairs with customers and insurance companies throughout the process.

You will assess damage, document required repairs, and work with the shop team to meet KPIs, while following insurance program requirements and WOW operating guidelines to ensure seamless drop-offs, communication, and delivery.