Collision Estimator: Lead Accurate Estimates & Customer Care

Holdings LLC; Atlanta (GA); On-site; USD 55,000 - 78,000; Full time

Benefits offered by this job

Annual Paid Time Off (PTO) plans

2 weeks of Paid Parental Leave for FTE

6 paid holidays annually

Medical, Prescription Drug, Dental & V

Vision Insurance effective Day 1

401(k) Retirement Plan with company

Employer Paid Short-Term Disability &

Life Insurance

Continuing Education Opportunities

Free Safety Glasses annually

Annual Uniform Stipend

Voluntary Daily Pay option

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences by creating detailed vehicle repair estimates and coordinating repair needs with customers and insurance companies throughout the process.

The Estimator will assess vehicle damage, document required repairs and parts, and work with the team to meet KPIs while maintaining strong communication with clients and staff.

Qualifications

• High School Diploma or equivalent.
• Knowledge of Repairs and OE Guidelines.
• Awareness of where to look for answers.
• Basic Computer Skills.
• DRP compliance with minimum 1 year experience.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily "production walks" with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

I-CAR Training

Driver's License

DRP Compliance

Basic Computer Skills

Answers lookup

Education

High School Diploma or Equivalent

Job description

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences by creating detailed vehicle repair estimates and coordinating repair needs with customers and insurance companies throughout the process.

The Estimator will assess vehicle damage, document required repairs and parts, and work with the team to meet KPIs while maintaining strong communication with clients and staff.