Collision Estimator & Insurance Liaison

Classic Collision Inc.; Union City (GA); Presencial; USD 40.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company match 401K

Paid Time Off - 6 Paid Holidays

Rewarding Work

Descripción de la vacante

Classic Collision is seeking a Collision Estimator to act as the primary point of contact for customers throughout the repair process and to prepare and present estimates to customers and insurers. The role collaborates with insurance partners and technicians to ensure accurate damages are identified and the customer experience remains positive.

Ideal candidates are 18+, with a valid license, strong written and verbal communication, and knowledge of estimating systems (CCC1 preferred).

Formación

• Must be at least 18 years of age.
• Valid Driver's License required.
• Ability to provide clear, concise information in writing, via phone and in-person.
• Familiar with estimating systems CCC1 preferred.
• I-CAR / ASE certification preferred.
• Strong organizational skills
• Successful completion of background check required.

Responsabilidades

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
• Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines.
• Partners with the insurance companies to manage customers claim to insure the best customer experience.
• Maintains communication with customers providing updates on repair process.
• Coordinates with technicians to confirm all aspects of the damages are identified.
• Maintains customer satisfaction scores according to company standards.
• Perform quality inspection prior to vehicle delivery to the customer.
• Perform other related duties as assigned.

Conocimientos

Customer service

Communication

Organizational skills

Written communication

Herramientas

CCC1 estimating system

Descripción del empleo

Classic Collision is seeking a Collision Estimator to act as the primary point of contact for customers throughout the repair process and to prepare and present estimates to customers and insurers. The role collaborates with insurance partners and technicians to ensure accurate damages are identified and the customer experience remains positive.

Ideal candidates are 18+, with a valid license, strong written and verbal communication, and knowledge of estimating systems (CCC1 preferred).