Collision Estimator: Customer-Focused Auto Claims & Repairs

Classic Collision Inc.; Aiken (SC); Sur place; USD 45 000 - 70 000; Plein temps

Avantages offerts par ce poste

Supportive Team Culture

Company match 401K

Paid Time Off - 6 Paid Holidays

Rewarding Work

Résumé du poste

Classic Collision is hiring a Collision Estimator to serve as the primary point of contact for customers from drop-off to delivery of their repaired vehicle. You will prepare estimates for customers and insurance partners according to manufacturer and Classic Collision guidelines.

You will collaborate with insurance companies to manage claims, keep customers updated on progress, and coordinate with technicians to identify all damages, while upholding quality and customer satisfaction standards.

Qualifications

• Must be at least 18 years old.
• Valid Driver's License Required.
• Ability to provide clear, concise information in writing, via phone and in-person.
• Familiar with estimating systems CCC1 preferred.
• I-CAR / ASE certification preferred.
• Strong organizational skills.
• Successful completion of background check required.

Responsabilités

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
• Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines.
• Partners with the insurance companies to manage customers claim to insure the best customer experience.
• Maintains communication with customers providing updates on repair process.
• Coordinates with technicians to confirm all aspects of the damages are identified.
• Maintains customer satisfaction scores according to company standards.
• Perform quality inspection prior to vehicle delivery to the customer.
• Perform other related duties as assigned.

Connaissances

CCC1 Estimating System

Organizational Skills

Clear Written & Verbal Communication

Customer Service Orientation

Formation

I-CAR Certification

ASE Certification

Outils

CCC1 Estimating System

Description du poste

Classic Collision is hiring a Collision Estimator to serve as the primary point of contact for customers from drop-off to delivery of their repaired vehicle. You will prepare estimates for customers and insurance partners according to manufacturer and Classic Collision guidelines.

You will collaborate with insurance companies to manage claims, keep customers updated on progress, and coordinate with technicians to identify all damages, while upholding quality and customer satisfaction standards.