Collision Estimator: Growth, Benefits & Impact

Boyd Group Services; Broken Arrow (OK); On-site; USD 49,000 - 70,000; Full time

Benefits offered by this job

Annual PTO

Parental leave

Holidays

Medical Insurance

401(k) Plan

Disability & Life Insurance

Education opportunities

Safety glasses

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver an exceptional customer experience while preparing accurate damage appraisals and coordinating repairs with customers and insurers.

The role emphasizes communicating repair plans, maintaining up-to-date documentation, and collaborating with the management team to meet KPIs. A High School Diploma and basic computer skills are required, with I-CAR training encouraged.

Qualifications

• Knowledge of repairs and OE guidelines.
• High school diploma or equivalent.
• Awareness of where to look for answers.
• Basic computer skills.
• Compliance for DRP’s; minimum 1 year experience.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Awareness of where to look for answers

Basic Computer Skills

Compliance for DRPs

I-CAR Training

Valid Driver’s License

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is seeking an Estimator to deliver an exceptional customer experience while preparing accurate damage appraisals and coordinating repairs with customers and insurers.

The role emphasizes communicating repair plans, maintaining up-to-date documentation, and collaborating with the management team to meet KPIs. A High School Diploma and basic computer skills are required, with I-CAR training encouraged.