Collision Estimator — Growth & Benefits Focus

Holdings LLC; Bossier City (LA); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Annual PTO

Parental leave

Paid holidays

Medical insurance from day 1

401(k) company match

Short-Term Disability & Life Insurance

Education opportunities

Safety glasses

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass in Bossier, LA seeks qualified candidates for DRP estimating and collision center operations. The role supports insurance processes, customer interactions, and efficient documentation through the repair journey.

Ideal candidates have 1–2 years DRP estimating, CCC1 and Mitchell experience, and AR/AP exposure, with a HS diploma and willingness to complete I-CAR training. Apply to join a team focused on service excellence and growth.

Qualifications

• 1-2 Yrs minimum Collision DRP Estimating experience required.
• 2 Yrs + prior CCC1 experience required / 1-2 Yrs Mitchell experience preferred.
• 2 Yrs + prior Accounts Receivables/Payables experience preferred.
• 3-4 Yrs + prior customer service excellence required.
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP's Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver's License

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily "production walks" with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager

Skills

DRP Estimating experience

CCC1 experience

Accounts Receivables/Payables

Customer service

I-CAR Training

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in Bossier, LA seeks qualified candidates for DRP estimating and collision center operations. The role supports insurance processes, customer interactions, and efficient documentation through the repair journey.

Ideal candidates have 1–2 years DRP estimating, CCC1 and Mitchell experience, and AR/AP exposure, with a HS diploma and willingness to complete I-CAR training. Apply to join a team focused on service excellence and growth.