Collision Estimator — Customer-First Auto Repairs

Boyd Group Services; Euless (TX); On-site; USD 55,000 - 100,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

Gerber Collision & Glass – Euless, TX is seeking an estimator with DRP experience and strong customer service skills. The role focuses on delivering an exceptional customer experience while coordinating repairs and communicating with customers and insurance companies.

Minimum education includes a High School Diploma or equivalent. 1+ year DRP experience and a valid driver’s license are required, with I-CAR training encouraged. Compensation ranges broadly with commissions and bonus opportunities.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP's Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver's License

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately
• Provide Customer with accurate and timely information, guiding them through the repair process
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily production walks with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Customer service

Insurance coordination

Communication

Basic computer skills

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass – Euless, TX is seeking an estimator with DRP experience and strong customer service skills. The role focuses on delivering an exceptional customer experience while coordinating repairs and communicating with customers and insurance companies.

Minimum education includes a High School Diploma or equivalent. 1+ year DRP experience and a valid driver’s license are required, with I-CAR training encouraged. Compensation ranges broadly with commissions and bonus opportunities.