Collision Estimator - Fast-Paced, Customer-Focused Repair

Crash Champions; Marysville (WA); On-site; USD 69,420 - 155,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k with match

Referral Bonus

5 Paid Holidays

Job summary

Crash Champions in Marysville, WA is seeking a customer‑facing estimator support role. You will educate customers on the repair process, insurance procedures, and customer rights while writing and finalizing estimates and guiding the repair through to completion.

Ideal candidates excel in customer service, organization, and coordination with body technicians; familiarity with estimating systems (CCC One, Mitchell & Audatex) is a plus.

Qualifications

• Customer service skills and ability to explain repair processes and insurance procedures.
• Strong organization, multitasking, time management, and adaptability to a fast-paced environment.
• Experience with estimating systems (CCC One preferred; Mitchell & Audatex may be used).
• Knowledge of insurance partners and handling of repair data and paperwork.

Responsibilities

• Educate customers on repairs, insurance procedures, rights, techniques, safety and value.
• Create initial estimates, then complete estimates after full disassembly and damage evaluation.
• Manage each repair and uphold Crash Champions quality standards with in-process QC.
• Keep customers informed and provide the best possible experience.
• Review data procedures with Body Technicians and complete post‑scanning activities.
• Pre-close final repair orders, handle disbursement paperwork and carrier requirements.

Skills

Customer Service Skills

Organization & multitasking

Insurance knowledge

Adaptability to fast-paced env

Experience with estimating systems

Tools

CCC One

Mitchell & Audatex

Job description

Crash Champions in Marysville, WA is seeking a customer‑facing estimator support role. You will educate customers on the repair process, insurance procedures, and customer rights while writing and finalizing estimates and guiding the repair through to completion.

Ideal candidates excel in customer service, organization, and coordination with body technicians; familiarity with estimating systems (CCC One, Mitchell & Audatex) is a plus.