Collision Estimator: Customer-Focused Repairs

Crash Champions; Vancouver (WA); On-site; USD 65,000 - 145,700; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions is seeking an estimator to educate customers on repairs, insurance procedures, and rights, while preparing and finalizing estimates throughout the repair process.

Candidates should be proficient with estimating systems, organized, and customer-focused. The role includes collaboration with Body Technicians and exposure to post-scanning steps, with competitive benefits offered.

Qualifications

• Customer service skills required.
• Strong organization and multitasking with time management.
• Insurance knowledge preferred.
• Ability to thrive in fast-paced environments.
• Experience with multiple estimating systems (CCC One, Mitchell, Audatex).

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Skills

Customer service

Organization & multitasking

Insurance knowledge

Fast-paced environments

Estimating systems

Tools

CCC One

Mitchell

Audatex

Job description

Crash Champions is seeking an estimator to educate customers on repairs, insurance procedures, and rights, while preparing and finalizing estimates throughout the repair process.

Candidates should be proficient with estimating systems, organized, and customer-focused. The role includes collaboration with Body Technicians and exposure to post-scanning steps, with competitive benefits offered.