Collision Estimator - Fast-Paced, Customer-Focused

Crash Champions; Herndon (VA); On-site; USD 71,435 - 155,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions is hiring for a customer-facing estimator/coordinator role in Herndon, VA. You will educate customers on the repair process, insurance steps, and rights, then complete initial and final estimates after full damage evaluation.

You will manage each repair through the process, ensuring Crash Champions’ quality standards with in-process QC. The role requires coordinating with Body Technicians, reviewing data, and handling post-scanning procedures to keep customers informed and

Qualifications

• Customer service experience in a collision repair setting is preferred.
• Ability to stay organized in a fast-paced shop environment.
• Experience coordinating with insurance partners or carriers.
• Comfort with high-volume estimating workflows and multiple systems.

Responsibilities

• Educate customers on repair processes, insurance steps, and rights.
• Complete initial and final repair estimates after evaluation.
• Oversee repairs and ensure quality standards through in-process QC.
• Keep customers informed about vehicle status and timelines.
• Pull and review data with Body Technicians and oversee post-scanning.
• Pre-close final repair orders and manage paperwork and carrier requirements.

Skills

Customer Service

Organization

Insurance coordination

Fast-paced environment

Estimating systems

Tools

CCC One

Mitchell & Audatex

Job description

Crash Champions is hiring for a customer-facing estimator/coordinator role in Herndon, VA. You will educate customers on the repair process, insurance steps, and rights, then complete initial and final estimates after full damage evaluation.

You will manage each repair through the process, ensuring Crash Champions’ quality standards with in-process QC. The role requires coordinating with Body Technicians, reviewing data, and handling post-scanning procedures to keep customers informed and