Collision Estimator: Fast-Paced Car Repair Expert

Crash Champions; Tampa (FL); On-site; USD 65,000 - 141,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Job summary

Crash Champions is seeking a customer-focused role in Tampa to educate customers on the repair process, insurance procedures, and their rights. You will complete and lock final estimates, and manage each repair through to completion while ensuring quality standards.

As part of a fast-paced team, you will keep customers informed and coordinate with Body Technicians, handling post-scanning steps and final paperwork for disbursements, with attention to carrier requirements and timelines.

Qualifications

• Customer service skills required.
• Strong organization and multitasking abilities in a fast-paced environment.
• Knowledge of dealing with insurance partners preferred.
• Experience with multiple estimating systems (CCC One, Mitchell & Audatex) is a plus.

Responsibilities

• Educate customers on the repair process, insurance procedures, and customer rights.
• Complete initial and full repair estimates, and lock final estimates.
• Manage repairs through the process and perform in-process QC to ensure quality standards.
• Keep customers informed about vehicle status and provide a positive experience.
• Review data procedures with Body Technicians and complete post-scanning steps for each vehicle.
• Pre-close final repair orders and handle disbursement paperwork, ensuring carrier requirements are met.

Skills

Customer service

Organization & multitasking

Insurance liaison

Fast-paced environment

Tools

CCC One

Mitchell & Audatex

Job description

Crash Champions is seeking a customer-focused role in Tampa to educate customers on the repair process, insurance procedures, and their rights. You will complete and lock final estimates, and manage each repair through to completion while ensuring quality standards.

As part of a fast-paced team, you will keep customers informed and coordinate with Body Technicians, handling post-scanning steps and final paperwork for disbursements, with attention to carrier requirements and timelines.