Collision Estimator — Fast-Paced Auto Repair Champion

Crash-Champions-Collision-Repair-Team-1; Pleasant Valley (MO); On-site; USD 65,000 - 136,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Job summary

Crash Champions is seeking a detail-oriented Customer Experience Coordinator to educate customers on repairs, insurance procedures, and rights while guiding each claim. You will generate estimates and manage repairs end-to-end, performing QC and keeping customers informed throughout the process.

This on-site role in Pleasant Valley, MO offers comprehensive benefits, and opportunities to collaborate with Body Technicians to ensure high-quality work and timely completion.

Qualifications

• Customer service skills and ability to educate customers about repairs and insurance.
• Excellent organization, multitasking, and time management in fast-paced environments.
• Knowledge of dealing with insurance partners preferred.
• Experience with insurance processes and carrier requirements.

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process.
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete.

Skills

Customer Service

Organization & multitasking

Insurance knowledge

Fast-paced environments

Estimating systems knowledge

CCC One familiarity

Mitchell & Audatex familiarity

Tools

CCC One

Mitchell & Audatex

Job description

Crash Champions is seeking a detail-oriented Customer Experience Coordinator to educate customers on repairs, insurance procedures, and rights while guiding each claim. You will generate estimates and manage repairs end-to-end, performing QC and keeping customers informed throughout the process.

This on-site role in Pleasant Valley, MO offers comprehensive benefits, and opportunities to collaborate with Body Technicians to ensure high-quality work and timely completion.