Collision Estimator: Estimating, QC & Customer Experience

Crash-Champions-Collision-Repair-Team-1; Fullerton (CA); On-site; USD 69,000 - 155,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus ("Cash From Crash")

5 Paid Holidays

Job summary

Crash Champions in Fullerton, CA is seeking a detail-oriented professional to educate customers about repairs, insurance procedures, and timelines and to guide them through the process.

You will prepare estimates, manage repairs, provide updates to customers, and coordinate with Body Technicians, reviewing data procedures and completing post-scanning steps to ensure smooth workflows and carrier compliance.

Qualifications

• Customer service and communication skills.
• Strong organization, multitasking and time management in a fast-paced setting.
• Experience with insurance partners or knowledge of insurance procedures.

Responsibilities

• Educate customers on the repair process, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, writes complete estimates after full disassembly and damage evaluation, and locks final estimates.
• Manage each repair and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer informed and updated on vehicle status and provide excellent service.
• Able to pull and review data procedures with Body Technicians and complete post-scanning steps.
• Pre-close the final repair order, handle disbursement paperwork, address exceptions, and ensure carrier requirements are met.

Skills

Customer Service Skills

Organization & multitasking

Insurance knowledge

Adaptability

Tools

CCC One

Mitchell & Audatex

Job description

Crash Champions in Fullerton, CA is seeking a detail-oriented professional to educate customers about repairs, insurance procedures, and timelines and to guide them through the process.

You will prepare estimates, manage repairs, provide updates to customers, and coordinate with Body Technicians, reviewing data procedures and completing post-scanning steps to ensure smooth workflows and carrier compliance.