Collision Estimator: Estimates, Insurance & QC Lead

Crash Champions; Kingwood (WV); On-site; USD 67,000 - 155,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Job summary

Crash Champions is hiring to educate customers on the repair process and insurance procedures while managing estimates and the vehicle repair journey. You will ensure quality standards, keep customers informed, and support technicians through data checks and post-scanning steps.

The role emphasizes accurate initial and final estimates, efficient repair progression, and flawless paperwork handling across the repair cycle.

Qualifications

• Customer service skills are essential.
• Excellent organization, multitasking and time management in a fast-paced shop environment.
• Knowledge of dealing with Insurance partners preferred.
• Ability to thrive in a fast-paced environment.
• Familiarity with multiple estimating systems; CCC One preferred, Mitchell & Audatex.

Responsibilities

• Educate customers on the repair process, insurance procedures, customer rights, repair techniques, safety and value.
• Completes initial estimates, writes final estimates after full disassembly and damage evaluation, and locks final estimates.
• Manage each repair throughout the process and ensure Crash Champions quality standards by performing in-process QC.
• Keep every customer informed and updated on the status of their vehicle and deliver the best possible experience.
• Pull and review data procedures with Body Technicians and complete post-scanning for each vehicle in the repair process.
• Pre-close the final repair order, handle disbursement paperwork, address exceptions in the file and ensure carrier requirements are complete.

Skills

Customer Service Skills

Organization & multitasking

Insurance knowledge

Fast-paced adaptability

Estimating systems knowledge

Tools

CCC One

Mitchell & Audatex

Job description

Crash Champions is hiring to educate customers on the repair process and insurance procedures while managing estimates and the vehicle repair journey. You will ensure quality standards, keep customers informed, and support technicians through data checks and post-scanning steps.

The role emphasizes accurate initial and final estimates, efficient repair progression, and flawless paperwork handling across the repair cycle.