Collision Estimator: Elevate Repair Experience & Sales

AutoNation Inc.; Towson (MD); On-site; USD 61,000 - 123,000; Full time

Benefits offered by this job

401k matching

Health insurance (medical, dental, VSP

Employee vehicle discounts

Job summary

AutoNation Inc. is seeking a Collision Estimator to guide customers through repairs, coordinate with insurance companies, and collaborate with technicians to ensure quality and speed.

You will greet clients, assess damage, prepare estimates with transparency, and strive to deliver exceptional service while meeting sales and customer satisfaction goals. This role requires clear communication, accuracy in cost and time estimates, and compliance with state laws.

Qualifications

• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Detail-oriented and organized.
• Demonstrated communication, consultative, interpersonal, and organizational skills.

Responsibilities

• Greeting customers and discussing repair options.
• Determining repair needs based on customer information, vehicle walk-around, inspections and test drives.
• Asking for the sale on all estimates.
• Meeting or exceeding targeted sales goals as well as the targeted customer satisfaction index.
• Understanding basic parameters of collision repair as well as insurance programs (e.g., DRP and non-DRP).
• Producing repair orders for customers, including cost and time estimates, with full transparency.
• Communicating frequently with technicians and parts Associates to ensure timely completion of work.
• Following up with customers on the status of their vehicle based on how the customer wants to be informed and answering customer questions as needed.
• Managing multiple repairs simultaneously.
• Working with other Associates on daily planning and release meetings.
• Processing transactions and ensuring 100% compliance with all state and federal laws and regulations.
• Following up with customers to ensure we have met their expectations.
• Building rapport with customers to create a base of referrals.
• Gaining superior product knowledge to effectively help customers.
• Ensuring that all administrative processes are handled in a timely fashion and in compliance with company policies.
• Providing exceptional customer experience to drive loyalty.

Skills

Customer service

Communication

Sales

Detail-oriented

Organized

Technology familiarity

Job description

AutoNation Inc. is seeking a Collision Estimator to guide customers through repairs, coordinate with insurance companies, and collaborate with technicians to ensure quality and speed.

You will greet clients, assess damage, prepare estimates with transparency, and strive to deliver exceptional service while meeting sales and customer satisfaction goals. This role requires clear communication, accuracy in cost and time estimates, and compliance with state laws.