Collision Estimator: Drive Repairs & Customer Delight

AutoNation Ford Sanford; Towson (MD); On-site; USD 61,000 - 123,000; Full time

Benefits offered by this job

401(k) matching

Health, dental, vision insurance

Maternity benefits

Associate vehicle purchase/discounts

YouDecide discounts

Job summary

AutoNation in Towson, MD is hiring a Collision Estimator to interact with customers, insurance companies, and parts staff to smooth the repair process. You will discuss repair options, determine needs, and manage repair orders with clear cost/time estimates.

The role requires strong communication, organizational skills, and a drive to meet sales and customer satisfaction targets. A valid in-state driver’s license is required.

Qualifications

• Exceptional customer experience is essential.
• Ability to set and achieve targeted goals.
• Detail-oriented and organized approach to work.
• Prior sales or retail experience is preferred but not required.
• Demonstrated communication, consultative and interpersonal skills.
• Experience and desire to work with technology.
• Must have a valid in-state driver’s license with a safe driving record.

Responsibilities

• Greet customers and discuss repair options.
• Determine repair needs based on vehicle walk-around, inspections and test drives.
• Ask for the sale on all estimates.
• Meet or exceed sales goals and customer satisfaction targets.
• Coordinate with technicians and parts staff to ensure timely work.
• Provide status updates to customers and manage multiple repairs.

Skills

Customer service

Communication

Detail orientation

Goal setting

Interpersonal skills

Technology aptitude

Driver's license

Job description

AutoNation in Towson, MD is hiring a Collision Estimator to interact with customers, insurance companies, and parts staff to smooth the repair process. You will discuss repair options, determine needs, and manage repair orders with clear cost/time estimates.

The role requires strong communication, organizational skills, and a drive to meet sales and customer satisfaction targets. A valid in-state driver’s license is required.