Collision Estimator: Repair & Customer Experience Pro

AutoNation; Marietta (GA); On-site; USD 61,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k matching

Maternity benefits

Employee discounts on vehicles, parts,

Job summary

AutoNation in Marietta, GA is seeking a Collision Estimator who will guide customers through the repair process, coordinate with insurance companies, and work with technicians to ensure timely, transparent estimates and repairs.

You will determine repair needs, prepare repair orders, and follow up with customers to exceed expectations while complying with professional standards. This role supports growth and provides competitive pay and benefits.

Qualifications

• Proven ability to provide an exceptional customer experience.
• Detail-oriented and organized.
• Prior sales or retail experience preferred but not required.
• Valid in-state driver’s license with a safe driving record.

Responsibilities

• Greet customers and discuss repair options.
• Determine repair needs from vehicle inspections and walk-arounds.
• Produce repair orders with cost and time estimates.
• Communicate with technicians and parts associates to ensure timely completion.
• Follow up with customers on status and updates.

Skills

Communication skills

Customer service

Sales ability

Organizational skills

Driver's license

Tools

Technology proficiency

Job description

AutoNation in Marietta, GA is seeking a Collision Estimator who will guide customers through the repair process, coordinate with insurance companies, and work with technicians to ensure timely, transparent estimates and repairs.

You will determine repair needs, prepare repair orders, and follow up with customers to exceed expectations while complying with professional standards. This role supports growth and provides competitive pay and benefits.