Collision Estimator: Elevate Customer Experience & Repairs

Gerber Collision (Wisconsin), Inc; Madison (WI); On-site; USD 42,000 - 51,000; Full time

Benefits offered by this job

PTO (Annual Paid Time Off)

Paid parental leave

Paid holidays

Medical, prescription drug, dental & V

401(k) retirement plan

Disability & life insurance

Continuing education

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass in Madison, WI is seeking an Estimator to deliver an exceptional customer experience by preparing accurate vehicle estimates and coordinating repair needs with customers and insurers.

The Estimator documents interactions, guides customers through the repair process, and ensures compliance with insurance requirements and WOW Operating Ways while helping the team meet KPIs.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• Basic Computer Skills.
• Awareness of where to look for answers.
• Compliance for DRP's.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide customer with accurate and timely information, guiding them through the repair process and ensuring excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provide positive energy when greeting customers in person and on the phone.
• Understand all required Insurance programs and procedures.
• Participate in daily production walks with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meetings (if required).
• Attend training, information sessions and workshops recommended by Store Manager.
• Maintain the store's KPIs by maximizing role performance.
• Uphold the company's Core Values : Honesty, Integrity & Respect.

Skills

Knowledge of Repairs & OE Guidelines

Basic Computer Skills

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in Madison, WI is seeking an Estimator to deliver an exceptional customer experience by preparing accurate vehicle estimates and coordinating repair needs with customers and insurers.

The Estimator documents interactions, guides customers through the repair process, and ensures compliance with insurance requirements and WOW Operating Ways while helping the team meet KPIs.