Collision Estimator: Deliver Seamless Customer Experience

Mobile Auto Solutions, LLC; Madison (WI); On-site; USD 47,000 - 80,000; Full time

Job summary

Gerber Collision & Glass in Wisconsin is seeking an Estimator to deliver an outstanding customer experience by creating accurate vehicle damage estimates and coordinating repair needs with customers and insurance companies.

You will assess damage, document required repairs, and help the team meet KPIs through clear communication, attention to detail, and commitment to our WOW standards.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Communicate all customer requests and needs to appropriate team members.
• Maintain the store's KPI’s by maximizing role performance.

Skills

Basic Computer Skills

Awareness of where to look for answers

Valid Driver’s License

Education

High School Diploma or equivalent

Tools

I-CAR Training

DRP Knowledge

Job description

Gerber Collision & Glass in Wisconsin is seeking an Estimator to deliver an outstanding customer experience by creating accurate vehicle damage estimates and coordinating repair needs with customers and insurance companies.

You will assess damage, document required repairs, and help the team meet KPIs through clear communication, attention to detail, and commitment to our WOW standards.