Collision Estimator: Elevate Customer Experience & Repairs

Gerber Collision & Glass; Madison (WI); On-site; USD 47,000 - 80,000; Full time

Benefits offered by this job

Paid time off (PTO)

Parental leave

Holidays

Health insurance

401(k) plan

Short-term disability

Life insurance

Continuing education opportunities

Safety glasses provided

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass in Madison, WI is seeking an Estimator to deliver an exceptional customer experience while accurately assessing vehicle damage and coordinating repairs with insurers and shop teams.

You will document all customer communications, guide customers through the repair process, and ensure compliance with DRP and insurance requirements. A high school diploma and valid driver’s license are required; I-CAR training is a plus.

Qualifications

• High School Diploma or equivalent is required.
• Knowledge of Repairs and OE Guidelines is preferred.
• Awareness of where to look for answers.
• Basic Computer Skills are required.
• Compliance for DRP’s Minimum of 1-year experience is expected.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide customer with accurate and timely information, guiding them through the repair process and ensuring excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provide positive energy when greeting customers in person and on the phone.
• Understand all required Insurance programs and procedures.
• Participate in daily production walks with Management Team, as required.
• Support all team members when required; participate in monthly Health & Safety and staff meetings (if required).
• Attend training, information sessions and workshops recommended by Store Manager.

Skills

Basic Computer Skills

I-CAR Training

DRP Knowledge

Valid Driver's License

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in Madison, WI is seeking an Estimator to deliver an exceptional customer experience while accurately assessing vehicle damage and coordinating repairs with insurers and shop teams.

You will document all customer communications, guide customers through the repair process, and ensure compliance with DRP and insurance requirements. A high school diploma and valid driver’s license are required; I-CAR training is a plus.