Estimator, Collision Repair & Customer Experience

Boyd Group; Sauk City (WI); On-site; USD 47,000 - 80,000; Full time

Benefits offered by this job

Annual PTO

Parental Leave

Health Insurance

401(k) with match

Short-Term Disability

Life Insurance

Voluntary Life Insurance

Continuing Education Opportunities

Safety Glasses provided

Uniform Stipend

Daily Pay option

Job summary

Gerber Collision & Glass in Sauk City, WI is seeking an Estimator to provide exceptional customer experiences by creating accurate vehicle repair estimates and coordinating repairs with customers and insurance providers.

You will document interactions, communicate effectively with teams, and ensure compliance with DRP and WOW standards. A High School diploma, basic computer skills, and a valid driver’s license are required; I-CAR training is preferred.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Basic Computer Skills.
• Willingness to complete I-CAR Training.
• Valid Driver’s License.
• Minimum of 1-year experience in repair environment.

Responsibilities

• Document every customer interaction accurately and efficiently with pertinent details.
• Provide customers with accurate, timely information and guide them through the repair process.
• Ensure compliance with insurance programs, DRP processes and WOW standards.
• Communicate customer requests to the appropriate team members.
• Participate in daily production walks with the Management Team and attend required meetings.
• Maintain store KPIs through effective role performance and teamwork.

Skills

Repairs knowledge

OE guidelines

Customer service

Documentation

Education

High School Diploma or equivalent

Tools

I-CAR Training

Basic Computer Skills

DRP compliance

Job description

Gerber Collision & Glass in Sauk City, WI is seeking an Estimator to provide exceptional customer experiences by creating accurate vehicle repair estimates and coordinating repairs with customers and insurance providers.

You will document interactions, communicate effectively with teams, and ensure compliance with DRP and WOW standards. A High School diploma, basic computer skills, and a valid driver’s license are required; I-CAR training is preferred.