Collision Estimator: Elevate Customer Experience in Auto Repair

Boyd Group; Clawson (MI); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Annual PTO

Paid holidays

401(k) match

Career development

Education opportunities

Daily pay option

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences while accurately assessing vehicle damage and coordinating repairs with insurance providers. You will document estimates, communicate with customers, and align with the team to meet KPIs.

The role requires at least 1 year of experience, high school diploma or equivalent, and basic computer skills. I-CAR training and a valid driver’s license are preferred, with opportunities for training and advancement.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s.
• Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily "production walks" with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Repair knowledge

OE guidelines knowledge

Basic computer skills

DRP compliance

1 year experience

I-CAR Training

Driver's license

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences while accurately assessing vehicle damage and coordinating repairs with insurance providers. You will document estimates, communicate with customers, and align with the team to meet KPIs.

The role requires at least 1 year of experience, high school diploma or equivalent, and basic computer skills. I-CAR training and a valid driver’s license are preferred, with opportunities for training and advancement.