Collision Estimator: Elevate Customer Experience

Boyd Group; Irmo (SC); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Annual PTO

Parental Leave

Medical Insurance

Vision Insurance

Dental Insurance

401(k) Matching

Life Insurance

Continuing Education

Job summary

Gerber Collision & Glass is hiring an Estimator to deliver exceptional customer experiences by creating estimates and coordinating repair needs. You will document damages, inform customers and insurance companies, and align with team KPIs to drive successful outcomes.

Minimum education includes a high school diploma; experience with DRP’s and CCC1 Estimating System is required. Training and collaboration with management will be ongoing as you support production and repairs.

Qualifications

• Knowledge of CCC1 Estimating System required.
• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Basic computer skills.
• Awareness of where to look for answers.
• DRP compliance with at least 1 year experience.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide customer with accurate and timely information, guiding them through the repair process and ensuring excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provide positive energy when greeting customers in person and on the phone.
• Understand all required Insurance programs and procedures.
• Participate in daily production walks with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meetings (if required).
• Attend training, information sessions and workshops recommended by Store Manager.

Tools

CCC1 Estimating System

Job description

Gerber Collision & Glass is hiring an Estimator to deliver exceptional customer experiences by creating estimates and coordinating repair needs. You will document damages, inform customers and insurance companies, and align with team KPIs to drive successful outcomes.

Minimum education includes a high school diploma; experience with DRP’s and CCC1 Estimating System is required. Training and collaboration with management will be ongoing as you support production and repairs.