Collision Estimator - Efficient, Client-Focused Auto Repair

Crash-Champions-Collision-Repair-Team-1; Pompano Beach (FL); On-site; USD 65,000 - 146,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus ("Cash From Crash")

5 Paid Holidays

Job summary

Crash Champions in the United States is seeking a proactive front-line professional to educate customers about the repair process, insurance procedures, and rights. You will prepare initial estimates and finalize estimates after disassembly, guiding repairs to our quality standards.

You will keep customers informed throughout the process, coordinating with body technicians, managing paperwork, and ensuring compliance with carrier requirements while delivering an excellent client experience.

Qualifications

• Educate customers on the repair process, insurance procedures, and rights.
• Complete initial estimates, write complete estimates after full disassembly.
• Manage each repair and ensure quality standards with in-process QC.
• Keep customers informed and provide an excellent experience.
• Review data procedures with Body Technicians and complete post-scanning steps.

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions' quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Skills

Customer Service

Organization & multitasking

Insurance knowledge

Fast-paced environment adaptability

Estimating systems knowledge

Tools

CCC One

Mitchell

Audatex

Job description

Crash Champions in the United States is seeking a proactive front-line professional to educate customers about the repair process, insurance procedures, and rights. You will prepare initial estimates and finalize estimates after disassembly, guiding repairs to our quality standards.

You will keep customers informed throughout the process, coordinating with body technicians, managing paperwork, and ensuring compliance with carrier requirements while delivering an excellent client experience.