Collision Estimator - DRP & Insurance Repair Lead

Holdings LLC; Waxahachie (TX); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Bonus opportunities

Commissions based on performance

Job summary

Gerber Collision & Glass – Waxahachie, TX is seeking an Estimator with 2+ years of DRP and CCC1/Mitchell experience to deliver exceptional customer service during vehicle repairs. You will assess damage, prepare estimates, and coordinate repairs while communicating with customers and insurers.

The role requires documenting interactions, complying with insurance requirements, and supporting the team to achieve KPIs. A strong focus on customer experience and WOW standards is essential.

Qualifications

• High School Diploma or equivalent.
• Basic computer skills.
• DRP experience preferred (minimum 1 year).
• Must be willing to complete I-CAR Training.

Responsibilities

• Document and update every customer interaction accurately.
• Provide accurate information guiding customers through the repair process.
• Ensure compliance with insurance client requirements and WOW processes.
• Communicate customer requests to the appropriate team members.
• Participate in production walks and safety meetings as required.
• Support teammates and attend training sessions and workshops.

Skills

Customer service

Communication skills

Repair knowledge

I-CAR Training

Valid Driver's License

Education

High School Diploma

Tools

CCC1

Mitchell

DRP software

Job description

Gerber Collision & Glass – Waxahachie, TX is seeking an Estimator with 2+ years of DRP and CCC1/Mitchell experience to deliver exceptional customer service during vehicle repairs. You will assess damage, prepare estimates, and coordinate repairs while communicating with customers and insurers.

The role requires documenting interactions, complying with insurance requirements, and supporting the team to achieve KPIs. A strong focus on customer experience and WOW standards is essential.