Collision Estimator: DRP & CCC1 Expert

Boyd Group; Waxahachie (TX); On-site; USD 60,000 - 100,000; Full time

Job summary

Gerber Collision & Glass in Waxahachie, TX is seeking an Estimator to provide exceptional customer experiences while creating accurate estimates and coordinating repairs. You will inform and update customers and insurers throughout the process, ensuring alignment with team KPIs.

The role requires DRP estimating experience, CCC1/Mitchell familiarity, and strong customer service; high school diploma and valid driver’s license are required.

Qualifications

• Minimum 2 years DRP estimating experience.
• CCC1 or Mitchell experience preferred.
• 4 years+ customer service experience required.
• Valid driver’s license.

Responsibilities

• Document and update all customer interactions accurately.
• Guide customers through repair process with timely information.
• Ensure compliance with insurance client requirements.
• Coordinate repair planning and communications.
• Communicate customer requests to team.
• Maintain positive energy when greeting customers.
• Understand required insurance programs and procedures.
• Participate in daily production walks with management.
• Support team members as needed.
• Attend monthly Health & Safety and staff meetings.
• Attend training sessions as recommended by Store Manager.

Skills

Collision DRP Estimating

CCC1 / Mitchell experience

Accounts Receivables/Payables

Customer service excellence

Education

High School Diploma or equivalent

Tools

CCC1 / Mitchell software

Job description

Gerber Collision & Glass in Waxahachie, TX is seeking an Estimator to provide exceptional customer experiences while creating accurate estimates and coordinating repairs. You will inform and update customers and insurers throughout the process, ensuring alignment with team KPIs.

The role requires DRP estimating experience, CCC1/Mitchell familiarity, and strong customer service; high school diploma and valid driver’s license are required.