Collision Estimator - DRP/CCC1 Specialist

Gerber Collision & Glass; Waxahachie (TX); On-site; USD 60,000 - 100,000; Full time

Job summary

Gerber Collision & Glass in Waxahachie, TX seeks an Estimator to deliver accurate damage appraisals and coordinate repairs with customers and insurance companies. You will prepare detailed estimates, review OE guidelines, and communicate progress throughout the repair process to ensure a smooth customer experience.

Required are 2+ years in DRP estimating and CCC1/Mitchell experience, plus 4+ years in customer service.

Qualifications

• 2+ years DRP estimating experience
• 2+ years CCC1/Mitchell experience
• 2+ years AR/AP experience preferred
• 4+ years customer service excellence required
• Knowledge of Repairs and OE Guidelines
• Basic Computer Skills
• Compliance for DRP’s minimum 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Responsibilities

• Document and update every customer interaction accurately
• Provide timely information guiding customers through the repair process
• Ensure compliance with insurance client requirements and metrics
• Adhere to WOW Operating Ways for drop-offs, planning, and communication
• Communicate customer needs to team members
• Greet customers warmly in person and over the phone
• Participate in daily production walks with Management
• Support team members as needed
• Attend monthly Health & Safety and staff meetings
• Complete trainings and information sessions as required

Skills

DRP estimating

CCC1/Mitchell

AR/AP experience

Customer service

I-CAR Training

Valid Driver’s License

Education

High School Diploma or equivalent

Tools

Basic Computer Skills

Job description

Gerber Collision & Glass in Waxahachie, TX seeks an Estimator to deliver accurate damage appraisals and coordinate repairs with customers and insurance companies. You will prepare detailed estimates, review OE guidelines, and communicate progress throughout the repair process to ensure a smooth customer experience.

Required are 2+ years in DRP estimating and CCC1/Mitchell experience, plus 4+ years in customer service.