Collision Estimator: Drive Repairs & Customer Experience

Holdings LLC; Smyrna (TN); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Annual Paid Time Off

Paid Parental Leave

6 paid holidays annually

Medical, Prescription Drug, Dental & V

Vision Insurance day 1

401(k) Retirement Plan with company

Employer Paid Short-Term Disability &

Life Insurance

Continuing Education Opportunities

Free Prescription or Non-Prescription

Annual Voluntary Uniform Stipend

Voluntary Daily Pay option available

Job summary

Gerber Collision & Glass is hiring an Estimator to provide exceptional customer experiences, create accurate estimates, and coordinate repair needs with customers and insurers. You will document interactions, guide customers through the repair process, and ensure compliance with insurance requirements and WOW standards.

Training and collaboration with the Store Manager and management team are emphasized. Minimum education includes a high school diploma and DRP familiarity; I-CAR training is

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP's Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver's License

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily "production walks" with the Management Team, as required
• Support all team members when requiredParticipate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Basic Computer Skills

Valid Driver's License

DRP Compliance

Customer Service

Education

High School Diploma or equivalent

I-CAR Training

Job description

Gerber Collision & Glass is hiring an Estimator to provide exceptional customer experiences, create accurate estimates, and coordinate repair needs with customers and insurers. You will document interactions, guide customers through the repair process, and ensure compliance with insurance requirements and WOW standards.

Training and collaboration with the Store Manager and management team are emphasized. Minimum education includes a high school diploma and DRP familiarity; I-CAR training is