Collision Estimator: Drive Repairs & Customer Experience

Boyd Group Services; Schaumburg (IL); On-site; USD 47,000 - 150,000; Full time

Benefits offered by this job

PTO

Parental Leave

Medical Insurance

401(k) Plan

Disability & Life Insurance

Education Opportunities

Safety Glasses

Job summary

Gerber Collision & Glass in Schaumburg, IL is seeking an Estimator to deliver exceptional customer experiences by creating accurate vehicle repair estimates and coordinating with customers and insurance providers throughout the process.

The role emphasizes adherence to DRP requirements, teamwork, and participation in safety and training sessions. A high school diploma, basic computer skills, and a valid driver’s license are required.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience
• Willingness to complete I-CAR Training
• Valid Driver’s License

Responsibilities

• Document and update every customer interaction with details
• Provide accurate information and guide customers through the repair process
• Ensure compliance with insurance client requirements and metrics
• Adhere to WOW Operating Ways for drop-offs, planning, communication
• Communicate customer requests to team members
• Greet customers with positive energy in person and over the phone
• Participate in production walks with the Management Team
• Support team members as needed
• Attend Health & Safety meetings and trainings as recommended by Store Manager
• Attend training sessions and workshops as required

Skills

Basic Computer Skills

DRP Compliance

I-CAR Training

Education

High School Diploma or equivalent

Tools

Valid Driver’s License

Job description

Gerber Collision & Glass in Schaumburg, IL is seeking an Estimator to deliver exceptional customer experiences by creating accurate vehicle repair estimates and coordinating with customers and insurance providers throughout the process.

The role emphasizes adherence to DRP requirements, teamwork, and participation in safety and training sessions. A high school diploma, basic computer skills, and a valid driver’s license are required.