Collision Estimator & Customer Experience Lead

Gerber Collision & Glass; Downers Grove (IL); On-site; USD 47,000 - 180,000; Full time

Benefits offered by this job

Annual PTO

Paid Parental Leave

6 paid holidays

Medical, Prescription Drug, Dental & V

401(k) Employer match

Short-Term Disability & Life Insurance

Continuing Education

Safety Glasses program

Uniform Stipend

Voluntary Daily Pay

Job summary

Gerber Collision & Glass in Downers Grove, IL, is seeking an Estimator to deliver an exceptional customer experience while preparing vehicle repair estimates and coordinating needs with customers and insurance companies. You’ll assess damage, document repairs and parts, and work with the team to meet KPIs, ensuring accurate communication and smooth repair planning throughout the process.

Experience with DRP processes, I-CAR training, and a strong eye for detail will help you excel in this role

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Basic Computer Skills.
• DRP experience (minimum 1 year).
• Willingness to complete I-CAR Training.
• Valid driver's license.

Responsibilities

• Document and update every customer interaction with details.
• Provide accurate, timely information to customers guiding them through repairs.
• Ensure compliance with insurance client requirements and repair processes.
• Adhere to WOW Operating Way’s for customer drop-offs, repair planning, and delivery.
• Communicate customer requests to appropriate team members.
• Offer positive energy when greeting customers in person and on the phone.
• Understand insurance programs and procedures applicable to repairs.
• Participate in daily production walks with Management as required.
• Support team members as needed.
• Attend health & safety and staff meetings when required.
• Attend trainings and information sessions recommended by Store Manager.
• Maintain store KPIs by maximizing role performance.
• Uphold Core Values: Honesty, Integrity & Respect.

Education

High School Diploma or equivalent

Minimum 1-year DRP experience

Willingness to complete I-CAR Training

Valid Driver's License

Basic Computer Skills

Job description

Gerber Collision & Glass in Downers Grove, IL, is seeking an Estimator to deliver an exceptional customer experience while preparing vehicle repair estimates and coordinating needs with customers and insurance companies. You’ll assess damage, document repairs and parts, and work with the team to meet KPIs, ensuring accurate communication and smooth repair planning throughout the process.

Experience with DRP processes, I-CAR training, and a strong eye for detail will help you excel in this role