Collision Estimator: Drive Precision & Customer Experience

Gerber Collision & Glass; Wyoming (OH); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

PTO

Paid Parental Leave

Paid Holidays

Health Insurance Day 1

401(k) Retirement Plan

Disability Insurance

Life Insurance

Education Opportunities

Safety Glasses

Uniform Stipend

Daily Pay

Job summary

Gerber Collision & Glass in the United States is seeking an experienced Estimator to deliver an exceptional customer experience while crafting accurate vehicle damage estimates and coordinating repair needs with customers and insurers.

You will document interactions, follow DRP processes, participate in daily production walks, and support team members to meet KPIs. A high school diploma, basic computer skills, DRP compliance and I-CAR training are required. Valid driver's license.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily “production walks” with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Knowledge of Repairs OE Guidelines

Basic Computer Skills

I-CAR Training

Valid Driver's License

DRP Compliance

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in the United States is seeking an experienced Estimator to deliver an exceptional customer experience while crafting accurate vehicle damage estimates and coordinating repair needs with customers and insurers.

You will document interactions, follow DRP processes, participate in daily production walks, and support team members to meet KPIs. A high school diploma, basic computer skills, DRP compliance and I-CAR training are required. Valid driver's license.