Collision Estimator: Drive Exceptional Customer Experience

Boyd Group; New Albany (IN); Presencial; USD 63.000 - 77.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual PTO

Parental leave

Paid holidays

Insurance (medical, dental, vision)

401(k) with company match

Disability & life insurance

Education opportunities

Uniform stipend

Daily pay option

Descripción de la vacante

Gerber Collision & Glass in Indiana is seeking an experienced Estimator to deliver an exceptional customer experience while coordinating vehicle repairs and communicating with customers and insurers throughout the repair process. The Estimator accurately assesses vehicle damage and documents required repairs and parts, aligning with the team to achieve the facility's KPIs.

The role requires knowledge of repairs and OE guidelines, DRP compliance, and willingness to complete I-CAR training.

Formación

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsabilidades

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily “production walks” with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.

Conocimientos

Customer service

Communication

Basic Computer Skills

Educación

High School Diploma or equivalent

Descripción del empleo

Gerber Collision & Glass in Indiana is seeking an experienced Estimator to deliver an exceptional customer experience while coordinating vehicle repairs and communicating with customers and insurers throughout the repair process. The Estimator accurately assesses vehicle damage and documents required repairs and parts, aligning with the team to achieve the facility's KPIs.

The role requires knowledge of repairs and OE guidelines, DRP compliance, and willingness to complete I-CAR training.